Refund policy

* Please note garments with printed logos are non-returnable *

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at office@designsbysammi.com. Please note that returns will need to be sent back. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at office@designsbysammi.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items that have been printed and delivered are non-returnable unless faulty in which we will provide you with an exchange but proof must be emailed within 14 days of receiving the goods. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at office@designsbysammi.com.

*Please note that any customised goods with a printed logos are non-returnable.

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Right to cancel

Cancellations cannot be made on customised goods once an order has been placed. "customised goods" are any products you have ordered which are personalised to your own specification, for example, by the inclusion of a company logo whether this is embroidered or printed.  If you are unsure if your item is customised please contact the store before requesting cancellation.

Please refer to our 'Returns process' for normal cancellations on non-customised products.

 

Changing an order

Non-customised - please contact the store as soon as possible to notify of any changes.  Please refer to 'Returns procedure' for changes to the order after your goods have been received.

Customised - unfortunately as the process of arranging your order begins the same day. Once your order has been placed no changes can be made.  We may be able to accept a change which incorporates an additional charge. For example:
1. To cover the costs of a set-up that has already been arranged.
2. To cover the costs of the return of specialised goods already ordered.